FAQ

SAFETY DRIVEN

EVERYTHING YOU NEED TO KNOW

WHAT DOES XILANT-XO DO?

We provide fire safety equipment for the use in the home or workplace

WHERE IS XILANT-XO LOCATED?

Xilant-XO is located in Kent and London

WHY SHOULD I SHOP AT XILANT-XO?

We provide industry leading products at the best possible price.

HOW DO I PLACE AN ORDER?

Simple. Browse our shop, add the product to your cart and follow the easy check out procedure.

HOW DO YOU SHIP MY ORDERS?

Some products will come straight from the manufacture and some will come direct from Xilant-XO. 

Depending on the quantity of products you have ordered, your order may be delivered on a pallet, otherwise your order will come either boxed or packaged.

WHERE'S MY PACKAGE?

Depending on the courier, you should be able to log into your account and track your delivery. Or, you can email info@xilant-xo.co.uk and request the information. 

CAN I GET A REFUND?

You are entitled to a refund if the goods are faulty or not fit for purpose. Please see our Terms and Conditions 

WHAT ARE THE PAYMENT METHODS AVAILABLE?

You can pay by

  • Visa credit or debit card
  • Mastercard Credit or debit card
  • Paypal

IS IT SAFE TO USE MY CREDIT CARD ON YOUR SITE?

Yes. All payments are secure and no details are captured from your card.

We use Stripe for our payment gateway.  We do not store your card details on our servers and are PCI compliant.

STILL GOT QUESTIONS?

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